ERP Functional Consultant specialising in HR & Insurance platforms. I bridge the gap between business needs and technical execution — delivering implementations that actually work.
Most ERP implementations fail not because of the software — but because of poor alignment between business logic, technical constraints, and human processes. I fix that.
From requirements workshops to go-live. I configure complex ERP modules (HR, Insurance, Payroll) with zero-defect ambition — managing thousands of users and contracts across enterprise-scale deployments.
I translate ambiguous stakeholder needs into precise functional specifications. My structured approach reduces back-and-forth cycles by up to 40%, accelerating delivery timelines.
Hundreds of functional test cases designed, executed and tracked per project. I maintain system stability through disciplined QA — catching critical bugs before they become client problems.
Agile-native (Scrum & Kanban) with hands-on experience coordinating across development, business, and C-level stakeholders. I keep projects moving — and clients satisfied at 95%+ rates.
Three years of progressive consulting responsibility — from complex deployments to leading full ERP programs independently.
Three engagements. Real problems. Measurable outcomes.
The client had no existing HR system. Payroll, contracts, and employee records were managed manually — creating compliance risk and massive time loss for the HR team.
Led full implementation end-to-end: requirements workshops, functional specification, module configuration, QA, and final acceptance — coordinating cross-functional teams under KANBAN.
On-time delivery with zero critical post-launch incidents. Client validated every milestone. Final satisfaction score: 98%.
A complex insurance ERP was generating critical anomalies at high frequency, threatening platform reliability and client confidence ahead of a major go-live.
Implemented a structured anomaly triage process: classification, root cause analysis, and escalation protocols. Personally resolved ~10 critical issues/week while maintaining test coverage.
Significantly reduced open incident backlog. System stability improved ahead of launch. Operations team reported full confidence in release readiness.
Managing functional analysis, QA, and client communication across 14 enterprise accounts simultaneously — without a drop in quality or response time.
Structured Jira workflows to manage concurrent user stories, maintained 2–3 ticket resolutions/day with meticulous documentation, and produced final acceptance reports for each project.
Maintained a global satisfaction rate of ~95% across all accounts over nearly 2 years — with zero missed SLAs on critical deliverables.
Organised by business value — from ERP platforms to delivery frameworks.
If you're scaling an ERP program and need a consultant who delivers — not just documents — let's talk.